After-Sales Support
Professional technical support, quality assurance and responsive service for your business growth
Our Promise To You
We stand behind every product with comprehensive after-sales support and quality assurance
Quality Warranty
1-2 year warranty coverage for aftermarket products with quality traceability and claim support
Technical Support
Professional technical team with over 10 years of industry experience to assist with product applications
Responsive Service
Fast response to inquiries, quality issues, and technical questions through multiple channels
How We Handle Your Concerns
Clear and efficient problem resolution workflow
Submit Issue
Contact us via email, phone, or inquiry form with order details and issue description
Case Review
Our technical team reviews the case and requests additional information if needed
Solution Plan
We provide replacement, repair guidance, or technical solution within 24-48 hours
Follow-up
Track resolution progress and confirm customer satisfaction
Common Support Cases
We assist with various after-sales situations
Quality Issues
Product defects, manufacturing issues, or performance problems covered by warranty
- Quality inspection and root cause analysis
- Replacement parts or credit memo
- Batch quality review if needed
Technical Questions
Product application, installation guidance, or compatibility confirmation
- OE number cross-reference verification
- Installation instructions and diagrams
- Application data and fitment guidance
Delivery & Logistics
Shipping delays, damaged packages, or customs clearance assistance
- Shipment tracking and status updates
- Claim assistance for damaged goods
- Documentation support for customs
Order & Documentation
Invoice corrections, certificate requests, or order modifications
- Document reissue and corrections
- Certificate of origin and test reports
- Order status and payment confirmation
Expert Assistance
Our technical team provides professional support throughout your cooperation
Product Application
OE number matching, vehicle compatibility check, and fitment confirmation
Installation Guidance
Step-by-step instructions, torque specifications, and troubleshooting tips
Quality Traceability
Production records, inspection reports, and batch tracking for quality claims
Contact Support Team
Submit your after-sales inquiry and our team will respond within 24 hours on business days.
Support Resources
⏰ Business Hours
Monday - Friday: 8:00 - 24:00 (GMT+8)
Saturday: 10:00 - 22:00 (GMT+8)
📍 Location
Anting Auto City
Jiading District, Shanghai, China
Long-Term Partnership
We are committed to supporting your business growth with reliable products, responsive service, and continuous improvement. Your success is our priority.