Help Center
Frequently Asked
Questions
Find answers to common questions about procurement, products, customization, delivery, and after-sales support. Can't find what you're looking for? Contact our team.
Procurement & Ordering
What is the minimum order quantity (MOQ)?
MOQ varies by product type. For standard parts, we accept trial orders starting from 100 pieces. For customized products, MOQ is typically 500-1000 pieces depending on tooling requirements. Contact our sales team for specific MOQ information.
How do I place an order?
Send your inquiry list with part numbers, OE references, or product descriptions to info@margrina.com. Our team will confirm product availability, pricing, and lead time within 24 hours. After confirmation, we will send a proforma invoice for payment.
What payment methods do you accept?
We accept T/T (bank transfer), L/C (letter of credit), and Western Union. For established customers, we can discuss payment terms such as 30% deposit and 70% before shipment. Payment currency can be USD, EUR, or CNY.
Can I request samples before placing a bulk order?
Yes. We provide samples for quality evaluation. Sample cost and shipping fees apply and can be deducted from your first bulk order. Sample lead time is typically 5-7 working days after payment confirmation.
Do you offer pricing for mixed container orders?
Yes. We support mixed SKU orders in one container. This allows you to optimize inventory and reduce logistics costs. Our team can help you plan container loading based on your product list and target markets.
Products & Quality
What vehicle models do your parts fit?
Our parts cover light commercial vehicles and vans including IVECO Daily, Mercedes Sprinter, Ford Transit, Fiat Ducato, VW Transporter, Renault Master, Peugeot Boxer, Citroën Jumper, and other popular LCV models in European, Asian, and global markets.
Are your parts OEM or aftermarket quality?
Our parts are aftermarket replacement products manufactured to meet or exceed OE specifications. We use quality materials and production processes with strict quality control. Products come with application data, OE reference numbers, and warranty support.
How do I verify part compatibility?
Provide us with the OE number, VIN, vehicle model, year, and engine type. Our technical team will cross-reference the application data and confirm fitment. We can also match parts based on product photos or physical samples you provide.
Do you provide warranty for your products?
Yes. Standard warranty is 12 months from the date of shipment. For certain product categories, we offer extended warranty up to 24 months. Warranty covers manufacturing defects and material issues. Claims are handled based on inspection reports and photos.
Can you develop new parts based on samples or drawings?
Yes. Our R&D team can develop new parts based on OE samples, technical drawings, or customer specifications. Development time is typically 2-3 months depending on product complexity. We provide prototypes for confirmation before mass production.
Customization & OEM/ODM
Do you offer OEM and ODM services?
Yes. We provide OEM manufacturing with your brand name, logo, and packaging design. ODM services include product development, design optimization, and application engineering. We support private label projects for distributors and brand owners.
Can I customize packaging and labels?
Yes. We offer custom packaging including color boxes, neutral boxes, blister packs, and poly bags. Labels can include your brand name, barcode, QR code, product information, and multilingual instructions. Design files can be provided by you or created by our team.
What is the lead time for customized products?
For existing products with custom packaging, lead time is 25-35 days after artwork approval. For newly developed products, lead time is 60-90 days including tooling, sampling, testing, and mass production. Rush orders can be arranged with additional coordination.
Is there a setup fee for custom packaging?
Setup fees apply for custom packaging design, printing plates, and tooling. Fees vary based on packaging type and complexity. For repeat orders, no additional setup fees are charged. We can provide detailed cost breakdown upon request.
Can you adjust product specifications for regional markets?
Yes. We can modify materials, dimensions, performance parameters, and packaging to meet regional standards and customer preferences. Our engineering team works with you to ensure products meet local market requirements and certification standards.
Delivery & Logistics
What is the typical production lead time?
Lead time for standard products is 20-30 days after order confirmation. For customized products, lead time is 30-45 days. For newly developed products, lead time is 60-90 days. We provide production updates and can expedite urgent orders when possible.
What shipping methods do you support?
We ship by sea freight (FCL and LCL), air freight, and express courier (DHL, FedEx, UPS). Sea freight is most economical for bulk orders. Air freight is faster for urgent shipments. Express is suitable for samples and small parcels. We work with reliable forwarders for door-to-door delivery.
Do you handle export documentation and customs clearance?
Yes. We prepare all export documents including commercial invoice, packing list, bill of lading, certificate of origin, and other documents required by your country. We can arrange customs clearance at origin. Destination customs clearance is typically handled by the consignee or your customs broker.
Can you ship to multiple destinations?
Yes. We can split shipments to multiple warehouses or distribution centers. This is common for customers with regional operations. We coordinate logistics and provide separate documentation for each destination. Additional handling fees may apply for split shipments.
What are the shipping terms?
We support FOB, CIF, CFR, EXW, and DDP terms. FOB Shanghai/Ningbo is our standard term. CIF and DDP can be arranged upon request. Freight costs and delivery time vary by destination and shipping method. We provide freight quotes based on your requirements.
After-Sales & Support
What should I do if I receive defective products?
Contact us immediately with photos, inspection report, and order details. Our QC team will review the claim and provide a solution within 48 hours. Solutions may include replacement, credit note, or discount on next order depending on the nature and quantity of defects.
Do you provide technical support after delivery?
Yes. Our technical team provides installation guidance, application support, and troubleshooting assistance. We can supply product drawings, specifications, and application data. For complex issues, we can arrange video calls or on-site support if needed.
How do I handle warranty claims?
Submit a warranty claim with photos, failure description, installation conditions, and mileage/usage data. Our team will assess the claim and determine if it is covered under warranty. Approved claims are resolved with replacement parts or credit adjustment.
Can you help with product application and cross-reference?
Yes. We maintain an application database with OE numbers, vehicle models, and cross-references. Our team can help you identify compatible parts, expand SKU coverage, and develop product catalogs for your market. We also provide technical training for your sales and service teams.
Do you offer ongoing supply and inventory support?
Yes. For established customers, we provide inventory planning, demand forecasting, and replenishment support. We can hold safety stock, manage consignment inventory, or arrange scheduled shipments to optimize your supply chain and reduce stockout risks.
Still Have Questions?
Our team is ready to help. Send us your inquiry and we will respond within 24 hours.